Telephone Support Service
We are aware that some people find it difficult to leave their home.
As part of the Patient Support Service we have a group of trained Volunteers who are happy to contact you by telephone on a regular basis to have a chat, to hear how you are and generally pass the time of day.
On referral from your Patient Support Worker and agreement with you, a Patient Support Volunteer will be assigned to contact you by telephone. We attempt to match you with someone who will have something in common so that you can talk to a familiar voice on a regular basis, at a time to suit you. This is not part of the Medical Services that you may receive via your Surgery but purely a ‘social telephone call’ and it is up to you what you find in common to talk about. Your detailed medical records or address are not shared with the volunteer so we will ensure we protect your privacy. The Team includes a dedicated Telephone Support Coordinator who manages the Volunteers.
Interested in becoming a Telephone Volunteer?
Not having someone to talk to regularly can be lonely and isolating, particularly if you’re used to sharing your home and time with others. A friendly chat on the phone can make all the difference.
Anyone, who is happy to chat with someone on the phone on a regular basis, probably once a week and make contact with someone who will welcome your call. Your location is not important as the calls can be to any part of the region covered but we will try to match you up with local people and with people with similar interests.
If you are interested and would like more information then please contact us.